Customer Care

Shipping Information

Insured, tracked and discreet delivery from Miami to the US, Canada and Europe.

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Where We Ship

Caliber Watches ships from Miami, Florida to all 50 US states, Canada and Europe. If your address is outside these regions, please contact us before ordering and we will let you know whether we can help.

Processing Time

Once payment has cleared, orders are typically prepared and dispatched within [PROCESSING TIME: 1–2 business days?]. Before dispatch, every watch receives a final inspection and timekeeping check. Orders paid by bank wire are processed once funds arrive in our account. Orders placed on weekends or US holidays are processed on the next business day.

For some higher-value orders, we may contact you to verify your identity or billing details before shipping. This protects you and us, and we will keep any delay to a minimum.

Domestic US Shipping

We ship within the United States via [CARRIER: e.g. FedEx or UPS?] with full insurance and signature on delivery.

  • Standard delivery: [US SHIPPING COST: free on all orders?], typically [US TRANSIT: 1–3 business days?] after dispatch.
  • Expedited or Saturday delivery may be available on request for an additional fee.

For security, we may be unable to ship to P.O. boxes, freight forwarders or hotel front desks.

Shipping to Canada

Orders to Canada are shipped insured with tracking and signature on delivery, typically arriving within [CANADA TRANSIT: 3–7 business days?] after dispatch, plus customs clearance time.

Shipping cost: [CANADA SHIPPING COST?]. Imports into Canada may be subject to GST/HST and duties, depending on the watch’s country of origin and value. [DDP/DDU DECISION FOR CANADA: state whether duties and taxes are prepaid by Caliber Watches at checkout (DDP) or collected from the customer on delivery (DDU).]

Shipping to Europe

We ship to European countries with full insurance, tracking and signature on delivery, typically within [EUROPE TRANSIT: 3–7 business days?] after dispatch, plus customs clearance time. Shipping cost: [EUROPE SHIPPING COST?].

Duties and VAT. Watches imported into the European Union, the United Kingdom, Switzerland and other European countries are subject to import VAT and may attract customs duty. Rates vary by country and by the watch’s origin and value.

[DDP/DDU DECISION FOR EUROPE: Option A (DDP) – duties and VAT are calculated and charged at checkout, so nothing is due on delivery. Option B (DDU) – the customer pays duties, VAT and any carrier brokerage fees directly to the carrier on delivery. Choose one and delete the other.]

Refused international shipments are returned to us at the customer’s expense, and duties or taxes paid to a foreign government may not be recoverable.

Insurance & Signature

Every shipment is fully insured for its purchase value from the moment it leaves our hands until it is delivered and signed for. An adult signature is required on all deliveries, and packages cannot be left unattended. If you will not be available, you may be able to redirect the package to a carrier pickup location through your tracking link.

If a package arrives visibly damaged, please note it with the carrier before signing, photograph the packaging and contact us right away. [CONFIRM: insurer or carrier coverage details and claim reporting deadline, e.g. 48 hours?]

Tracking

As soon as your order ships, you will receive an email with your tracking number and a link to follow its progress. If tracking has not updated within two business days, or you have any concerns about your delivery, please get in touch.

Packaging

For your security, watches are shipped in plain outer packaging with no external branding or reference to the contents. Inside, your watch is cushioned and presented with care, ready to give as a gift. Any original box, papers and accessories included with the listing travel with the watch, packed separately where needed to protect them.

Restricted Items and Special Cases

  • Exotic leather straps. Straps made from alligator, crocodile and certain other species are restricted under CITES and may not be shipped internationally. For international orders, we may replace such a strap with a non-restricted alternative or ship the watch on a different strap.
  • Precious metals and high values. Some destinations impose additional requirements or carrier limits on high-value or precious-metal shipments. We will contact you if your order is affected.
  • Address changes. To prevent fraud, we cannot change a shipping address once an order has been dispatched, and we may ask for verification before changing it beforehand.
  • Unsupported destinations. We reserve the right to decline shipments to destinations where we cannot insure the package or comply with local regulations.